Fleet Support Advisor

Seven Asset are looking to appoint a Fleet Support Advisor to join our busy Operations team.

Are you passionate about delivering fleet support and strong customer service and thrive in a fast-paced environment? If the answer is YES then we want to hear from you!

What Can We Offer You?

•  The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997

•  An opportunity to be part of a vibrant culture

•  Competitive salary

•  20 days holiday which increases with length of service, up to 25 days

•   Life assurance from day one

•   A day off for your Birthday (After successfully completion of probation)

•   Free 24-hour employee assistance program

•   Free health & wellbeing subscription

•   Sister companies to provide more opportunities for progression

•   Dress for your day dress code.

•   Dress down Fridays

•   Monday – Friday 8am – 6pm shifts

•   Town Centre office

What We Need From You?

•   Excellent telephone manner and customer support skills

•   Comfortable with IT operating systems

•   To be able to work in a fast-paced environment

•   To complete all tasks to a high standard

•   Ability to work on your own initiative

•   Possess good all-round team player capabilities

•   High levels of attention to detail.

Responsibilities and Duties:

• To answer all incoming calls in a timely and professional manner.
• Monitor & manage operational status boards – off road, booking in progress or breakdowns.
• Ensure that vehicle downtime is kept to a minimum by following set escalation procedures.
• To action all incoming emails in personal & main operations inbox.
• To maintain an up-to-date knowledge of preferred suppliers.
• To ensure all inbound enquiries are redirected to the correct departments.
• To book customers in for manufacturer recalls and ensure they are completed promptly.
• To keep your line manager fully informed of all customer and supplier issues as soon as possible.
• To competently check the vehicles status and historical repairs for repeated mechanical issues.
• To understand the authorisation escalation process.
• To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
• Act as a point of escalation for out of hours operational coverage (Rota based).
• To escalate any suppliers who are not performing to the required standards to your line manager.
• To maintain relationships with customers and suppliers alike.
• To offer clear & consistent communications between departments to ensure the smooth running of the operation.
• To be a team player who assists and supports other colleagues.
• To update the main computer system with job details, costs & information.
• To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
• To ensure you take ownership of whichever task you are given to complete.

NO AGENCIES PLEASE