Operations Technician

Seven Asset are looking for a Operations Technician to join our team.

Job Type: Full-time, Permanent

Main Duties/Responsibilities to include

• Oversee technical requirements of vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum
• To assist our Fleet Support Advisors when answering incoming calls
• To oversee technical aspects of the live VOR (Vehicle off road) and roadside breakdown boards
• To maintain an up-to-date knowledge of preferred suppliers
• To negotiate and maintain parts costs and labour rates to a satisfactory minimum
• Be actively involved in the continued development of the department
• From time to time be involved in customer meetings and form good working relationships with all customers
• To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible
• To competently check the vehicles current status and historical repairs for repeated mechanical issues
• To understand the authorisation escalation process
• Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point
• To escalate any suppliers who are not performing to the required standards to your line manager and work on a proposal for managing and resolving the poor performance
• To maintain relationships with customers and suppliers alike
• To be a team player who assists and supports other colleagues
• To update the main computer system with job details, costs and information
• To assist with checks on suppliers to ensure they are adhering to their SLAs for both parts and labour
• To maintain and improve a high standard of maintenance as defined by current road transport legislation and company standards
• To keep aware of industry standards and new design developments, making recommendations for efficiency and cost improvements
• To constantly seek ways of making the business more efficient and cost effective within the constraints of the budget
• To assist the senior operations management team and to take responsibility for various activities as delegated
• Innovate and challenge the status quo
• To ensure you take ownership of whichever task you are given to complete

Skills & Personal Attributes Required:

• Workshop, Parts or Fleet Engineering experience required
• Excellent telephone manner and customer support skills
• Comfortable with basic IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative
• Possess good all-round team player capabilities
• Good interpersonal and communication skills
• High levels of attention to detail
• Management reporting
• Passion for a customer centric and people orientated based role

NO AGENCIES PLEASE