Customer Care Operative

Seven Asset are seeking to appoint a Customer Care Operative to join our busy Operations team.

Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.

What Can We Offer You?

  • The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
  • An opportunity to be part of a vibrant culture
  • Competitive salary
  • 20 days holiday which increases with length of service, up to 25 days
  • Life assurance from day one
  • A day off for your Birthday
  • Free 24-hour employee assistance program
  • Free health & wellbeing subscription
  • Sister companies to provide more opportunities for progression
  • Dress down Fridays
  • Working various shifts Monday – Friday either 07:00 – 16:00, 08:00 – 17:00 or 09:00 – 18:00
  • Town Centre office

What We Need From You?

  • Excellent telephone manner and customer care skills
  • Comfortable with basic IT operating systems
  • To be able to work in a fast-paced environment
  • To complete all tasks to a high standard
  • Ability to work on your own initiative
  • Possess good all round team player capabilities
  • High levels of attention to detail in regards to checking current and historical data

Responsibilities and duties:

  • To ensure you take ownership of whichever task you are given to complete.
  • To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
  • To answer all incoming calls in a timely and professional manner.
  • To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
  • To respond to the main operations defect’s email address.
  • To maintain an up-to-date knowledge of preferred suppliers.
  • To ensure all inbound enquiries are redirected to the correct departments.
  • To book customers in for manufacturer recalls and ensure they are completed promptly.
  • To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
  • To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
  • To competently check the vehicles current status and historical repairs for repeated mechanical issues.
  • To understand the authorisation escalation process.
  • To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
  • Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
  • To escalate any suppliers who are not performing to the required standards to your line manager.
  • To maintain relationships with customers and suppliers alike.
  • To be a team player who assists and supports other colleagues.
  • To update the main computer system with job details, costs & information.
  • To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.

Job Types: Full-time, Permanent

Contact Seven Asset Management!

One of our team will be in touch to discuss your query…