Seven Asset are seeking to appoint a Late Shift Customer Care Operator to join our busy Operations team.

Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.

Shift Pattern

• Monday – Thursday 2pm – 10pm – 30-minute lunch
• Friday – 12pm – 8pm – 30-minute lunch
• 2pm-6pm – Assisting customer care team with day-to-day tasks.
• 6pm-10pm – Managing & dealing with al l incoming calls & emails as well as chasing any VOR vehicles. Assisting the admin team with any outstanding tasks.

What Can We Offer You?

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• An opportunity to be part of a vibrant culture
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• Free 24-hour employee assistance program
• Free health & wellbeing subscription
• Working hours of 2100 – 0700, Monday – Thursday (4 day working week)
• Town Centre office
• Attractive salary
• Birthday day off (once probation successfully passed) 

What We Need From You?

• Excellent telephone manner and customer care skills
• Comfortable with IT operating systems
• To be able to work in a fast-paced environment
• To complete all tasks to a high standard
• Ability to work on your own initiative & on your own
• Possess good all round team player capabilities
• High levels of attention to detail

Responsibilities and duties:

• To ensure you take ownership of whichever task you are given to complete.
• To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
• To answer all incoming calls in a timely and professional manner.
• To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
• To respond to the main operations defect’s email address.
• To maintain an up-to-date knowledge of preferred suppliers.
• To ensure all inbound enquiries are redirected to the correct departments.
• To book customers in for manufacturer recalls and ensure they are completed promptly.
• To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
• To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
• To competently check the vehicles current status and historical repairs for repeated mechanical issues.
• To understand the authorisation escalation process.
• To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
• Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
• To escalate any suppliers who are not performing to the required standards to your line manager.
• To maintain relationships with customers and suppliers alike.
• To be a team player who assists and supports other colleagues.
• To update the main computer system with job details, costs & information.
• To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.