Are you looking for your first step into IT Support, or looking to enhance your existing skills already gained in an IT environment? If you can answer YES to either of those questions, then we want to hear from you.

Seven Group are looking to add an IT Systems Analyst to their team to support, maintain and grow our existing mixed platform multi-site environment. You will be working alongside internal stake holders, as well as existing and new external hardware and software application partners. The role encompasses all of Seven Group, delivering a high level of service to our Vehicle Asset Management, Refrigeration, Logistics and Property departments.

What Can We Offer You?

• The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
• An opportunity to be part of a vibrant culture
• Competitive salary
• 20 days holiday which increases with length of service, up to 25 days
• Life assurance from day one
• A day off for your birthday on successful completion of your probation
• Free 24-hour employee assistance program
• Free health & wellbeing subscription
• Sister companies to provide more opportunities for progression
• Dress down Fridays
• Town Centre office
• Working rotating shifts Monday to Friday of 8am-5pm and 9am – 6pm

What We Need From You?

• Previous IT support experience ideal but not essential
• Excellent verbal and written communication skills
• Good customer service and problem-solving skills
• Ability to prioritise tasks and build good relationships with stakeholders
• Time management skills and attention to detail
• Approachable, with a ‘can do’ attitude.
• Flexibility to adapt to the business requirements in a changing environment
• Full and clean driving licence is essential to travel to the other offices within Suffolk and Essex, both inside and outside of the standard office working hours

Technical Skills will ideally include some or all of the following

• Windows 10 / Mac iOS / Android OS
• Microsoft Office
• Microsoft 365 environments
• Windows Active Directory and server technology
• An understanding of Backups, Virtualisation and Business Continuity
• A knowledge of PC, Laptop and Printer maintenance and repair
• An appreciation of IT security technology including Firewalls, VPN’s, Multi Factor Authentication and End Point Protection

Responsibilities and Duties To Include: 

Reporting to the Group IT Manager, the candidate would be responsible for or involved in

• Overseeing the IT support tickets and resolving issues, either remotely or face to face. Together with escalating tickets to other members of the IT team if required, or liaising with 3rd Party partners through to resolution.
• Setup and installation of a range of both new and re-deployed IT equipment
• Software installations and upgrades
• Deployment of end point protection to multiple clients
• Checking overnight backups and other automated processes
• Maintaining existing, and creating new user and email accounts
• Overseeing stock and fixed asset documentation
• Provide an out of hours service on a rota basis on completion of your probation
• Any other duties as required