SevenGroup New2

Customer Care Operator

Do you want to join a forward-thinking company? Why not be part of an expanding company who have prided themselves on service and reputation since its inception in 1997?

If so, Seven Asset is just the company that you have been looking for.

We are seeking to appoint a full-time Customer Care Operative to join our busy Operations team. If you are a vibrant and driven individual, with customer care skills with the ability to work in a fast-paced environment then we want to hear from you. Be part of a team where no day at work is dull.

The role includes ensuring all of our customers and suppliers incoming enquiries are dealt with in a timely and fully professional manner. As well as maintaining cost control across the fleet, following internal administrative procedures to comply with company policies and legal procedures.

Responsibilities and duties:

  • To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum
  • To answer all incoming calls in a timely and professional manner
  • To update and manage the live VOR (Vehicle off road) and roadside breakdown boards
  • To respond to the main operations defect’s email address
  • To maintain an up to date knowledge of preferred suppliers
  • To ensure all inbound enquiries are redirected to the correct departments
  • To update all customer and supplier details on a regular basis
  • To book customers in for manufacturer recalls and ensure they are completed promptly.
  • To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible
  • To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum
  • To competently check the vehicles current status and historical repairs for repeated mechanical issues
  • To understand the authorisation escalation process
  • To inform all clients of re-charge items as soon as possible
  • Provide periodic weekend/evening office cover including out of hours cover from home (rota based)
  • To escalate any suppliers who are not performing to the required standards to your line manager
  • To process proforma invoices
  • To maintain relationships with customers and suppliers alike
  • To be a team player who assists and supports other colleagues

Requirements

  • Excellent telephone manner and customer care skills
  • Comfortable with basic IT operating systems
  • To be able to work in a fast-paced environment
  • To complete all tasks to a high standard
  • Ability to work on your own initiative
  • Possess good all-round team player capabilities
  • High levels of attention to detail in regards to checking current and historical data

Benefits:

  • Competitive salary
  • 20 days holiday which Increases with length of service, up to 25 days
  • Life assurance
  • Free 24-hour employee assistance program
  • Free health & wellbeing subscription
  • Sister companies to provide more opportunities for progression

Job Types: Full-time, Permanent

Experience:

customer service – 1 year (preferred)

find us

Cardinal Court
35-37 St. Peters Street
Ipswich
Suffolk
IP1 1XF

Contact
01473 261777
sales@sevengroup.co.uk